Speed to contact matters. Make sure your sales response meets online buyer expectations for swift sales follow-up. Free Whitepaper.
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Customer routinely submit online forms for high-value purchases, but are you meeting their online buyer expectations in terms of response? This study reveals that many companies are likely losing business because they are failing to meet the expectations buyers have developed for sales response speed and persistence. Prompt followw-up should be a given, but more than half of all buyers reported not having received a response to their inquiry, and previous research has found that those that do get a sales response often wait 48 hours to hear from a sales rep.
To better understand online buyer expectation and experiences of, Zogby Analytics was commissioned by Velocify and PossibleNOW to conduct an online survey of more than 1,000 adults in the U.S. who had submitted an online form requesting information or expressing interest in a product or service with a value of $1,000 or more.
Discover how you can better align sales strategies with online buyer expectations. Please complete the form to the right to download this whitepaper.